If you are having difficulty accessing the IRT/IWRS or eDiary or encountering issues when using the systems, please call our helpdesk support telephone numbers listed below. Our telephone helpdesk is accessible 24 hours a day, 7 days a week.
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| Country | IRT/IWRS and eDiary Toll-Free Support Numbers |
|---|---|
| Argentina | 00 800 425 37400 |
| Australia (Mobile callers) | 0011 800 425 37400 |
| Australia (Landline callers) | 1-800-874-990 |
| Austria | 00 800 425 37400 |
| Belgium | 00 800 425 37400 |
| Brazil | 0 800 891 6692 |
| Bulgaria | 800 425 37400 |
| Canada | 1 866 425 3744 |
| Chile | 123 00206864 |
| China | 400-120-0471 |
| Colombia | 00 800 425 37400 |
| Croatia | 0 800222945 |
| Cyprus | 80096961 |
| Czech Republic | 00-800-702-741 |
| Denmark | 800 425 37400 |
| Finland | 990 800 425 37400 |
| France | 00 800 425 37400 |
| Germany | 00 800 425 37400 |
| Georgia | 8 (Wait) 10-1-416-902-2795 (Toll) |
| Greece | 00-1-416-902-2795 (Toll) |
| Hong Kong | 800-969–408 |
| Hungary | 00 800 425 37400 |
| India | 000 8001007458 |
| Ireland | 00 80042537400 |
| Israel | 00 or 014 80042537400 |
| Italy | 00 800 425 37400 |
| Japan (KDDI) | 010 800 425 37400 |
| Japan (SoftBank/JT) | 0061 010 800 425 37400 |
| Japan NTT (Mobile callers) | 0033 010 800 425 37400 |
| Country | IRT/IWRS and eDiary Toll-Free Support Numbers |
|---|---|
| Latvia | 800 2511 |
| Lithuania | 8 800 30372 |
| Malaysia1 | 1 800 813856 |
| Mexico | 01 800 5140332 |
| The Netherlands | 00 800 425 37400 |
| New Zealand (Mobile callers) | 00 800 425 37400 |
| New Zealand (Landline callers) | 0 800 441 809 |
| Norway | 00 80042537400 |
| Peru | 0 80078706 |
| Poland | 00 800 425 37400 |
| Portugal | 00 80042537400 |
| Romania | 0 800896097 |
| Russia | 810 800 261 01012 |
| Serbia | 800190937 |
| Singapore | 001 80042537400 |
| Slovakia | 0 800004274 |
| South Africa | 00 80042537400 |
| South Korea | 001+80042537400 |
| South Korea | 002+80042537400 |
| South Korea | 008+80042537400 |
| Spain | 00 800 425 37400 |
| Sweden | 00 80042537400 |
| Switzerland | 00 80042537400 |
| Taiwan | 00+80042537400 |
| Thailand | 1800 014121 |
| Ukraine (Toll Number) | 00 416 902 2795 |
| United Kingdom | 00 800 425 37400 |
| United States | 1 866 425 3744 |
1 Malaysia - Mobile Access: Airtime is charged. All mobile networks are accessible within country. Payphone: Service available from Telekom Malaysia only.